Delivery of our products in the mainland and Portugal are 24-48 hours of ordering. Delivery is made through Seur during the day after processing.

Delivery times are approximate. In the event that there is any stock shortage or unavailability of an item aguasdelsureste.com will contact you immediately to inform the new delivery date or, if not possible to serve the product, we will cancel. In any case, a delay in delivery at times does not entitle the customer to demand compensation.
The payment on delivery involves a commission from the agency than 3% of the amount to be reimbursed. Such fee shall be a minimum of € 3 and a maximum of 30 €.

Satisfaction or refund

If the customer is not satisfied with your product, the deadline to request a refund set forth in 7 days from receipt of order. In this case the shipping and collection borne by the customer.

Before making such refund the customer must contact our sales department deadline via e-mail info@aguasdelsureste.com, telephone 968 244 512 where we will indicate how to proceed with the return. There will be no refund that has not been previously reported.

To support the return of the product and its packaging must be in perfect condition and keep all accessories and documentation of origin. The items to be returned must be properly packaged for return.

IMPORTANT:

www.aguasdelsureste.com not refund or perform any forwarding of goods until it has verified the receipt and status of the product, packaging and accessories item for return or exchange.

The price return is originally contained in the order and will proceed to refund the amount, according to the method of payment used by the customer.

Faulty product:

Once we receive the defective product www.aguadelsureste.com will send another. In this case the change will always be for the same item or reference. You will only be billed for the first shipment, taking over www.aguadelsureste.com of postage for the return and redelivery. If you wish to make an exchange for another item, the cost of return and new shipment will not be made by www.aguadelsureste.com.

Product by mistake, do not correspond to the order:

www.aguadelsureste.com bear the costs of collection and delivery of the wrong product corresponding to the order placed.

In case it is a gift:

May be changed if the product has not been opened and is in perfect condition. Never refunded the purchase but may be exchanged for an item of the same amount or higher. The shipping, and the price difference if any, shall be borne by the person making the cambio.www.aguadelsureste.com